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FAQs

 

 

What is online qualitative research? 
It’s a method of collecting in-depth consumer insights using digital tools such as video focus groups, online discussion boards, and mobile diaries.
How is itracks different from Zoom or Teams? 
itracks is built specifically for researchers — with features for segmenting participants, moderating live chats, sharing stimuli, and running projective exercises. 
Does itracks provide recruiting?

Yes. itracks offers full-service participant recruitment for all major markets. Please contact us for more details.

What industries use itracks? 

Healthcare, CPG, financial services, automotive, tech, education, and more.

Can I run international studies with itracks? 

Absolutely. itracks supports multi-language studies and remote participation across time zones and geographies.

What about tech support?
itracks support staff are just a phone call or text chat away. If you want a dedicated team member to provide support while your group is running, we now offer a concierge service that can be booked with at least 48 hours notice. To book this, please contact us.
What counts as a user?
Users that count toward your subscription limit include Project Manager or Moderator level users, and Observer-level users who are employed by the company purchasing the subscription. Participants and third-party observers do not count towards the user limit.
Can I add users to my account on top of the limit that comes with my subscription?

Solo subscriptions are limited to one user. Team and Agency level subscribers can add users at a cost of $300 per month (for monthly subscribers) or $1200/year (for annual subscribers).

Companies wishing to support a much larger amount of users than the 10 that come with our Agency level are encouraged to talk to us about an Enterprise package so that we can custom design a subscription to fit your needs.

Not sure what counts toward your User limit? Please see the question above for a full explanation.

What if I only want to use Realtime for one project?
If you only want to use Realtime for one project, we recommend the monthly subscription. There’s no long-term commitment, you can cancel anytime, and we’ve priced Realtime so competitively that even with unlimited projects for the month, your cost will be on-par with most project-based pricing that you’ll find in the industry. Plus, as an added bonus, you can have unlimited practice groups, and use the software however you like for that month,  maybe even add another project or two!
What if I run out of storage space?
First things first: don’t worry, your project will not be interrupted because of storage. If you do happen to want more secure storage than comes with your subscription, you can absolutely purchase more – just contact us and talk to one of our team members and they’ll get you set up.
What training is available for itracks Realtime?

Solo and Team level subscriptions each come with a first-time training session with one of our talented itracks team members. Annual subscriptions at the Agency and Enterprise levels can receive further training sessions as requested.

For additional training above that included in your subscription, we have a number of video tutorials and articles accessible 24/7 via your itracks GO account.

And, don’t forget, since there are unlimited projects included in your subscription, you can practice anytime – just delete any recordings or media that you don’t need anymore after you’re done practicing so that you can free up your storage space.

Can I do a "dry run" or "practice group"?
Yes, absolutely – as soon as you purchase your subscription, you can do as many practice runs as you want. Just remember that any data consumed as part of the practice session (e.g., via recording outputs) will count toward your storage limit, so you may want to delete these from your account before performing your real groups.
Can you help me find a moderator?
For recruiting, our partner organization OnlyQual will be happy to help you find a suitable recruiter from the itracks Trusted Partner Network. Please contact us for more details.